We have three Canon iR-Advance C5535 scanner / printers that scan and send via SMTP. I think this is a Windows 10 problem, but maybe not.. Check 1: Make sure that your scanner or printer is turned on.. To use the scanner all I had to do was click on the scan utility link. You can follow the question or vote as helpful, but you cannot reply to this thread. Click on the Drivers tab. Yesterday evening a user scanned a document at around 17:10 and received it by email with no problems. But now I’m suddenly getting a different pop-up menu that doesn’t mention scanning. Canon MX430 printer installed but scanner not working The Canon all in one prints fine but nothing happens when I try to scan. If you’ve never done any scanning with the Canon scanner in Windows 10 before, check the printer‘s compatibility with the platform. Select the printer driver you wish to uninstall. Open Devices and Printers. I was scanning a bunch of things, and it was working fine — I’d right-click on the desktop icon, and a pop-up menu would appear that said, among other things, “Start scan.”. You can check Windows 10 compatibility for a range of Canon printers and scanners on this page. If your Canon printer is not responding, here are some troubleshooting methods to follow: Wireless Canon printer not printing. A Canon all-in-one printer and scanner won’t work if it’s not compatible with your platform. Printer is working fine. Right-click the blank space in the Printers … However, here in NC that will not work with my MG5220, have to use MP Navigator EX 4.0 to scan. I have now upgraded to Windows 10 and installed the drivers and software for the printer but now there is no scan facility. I have a Canon MG7751. Check 2: Connect the USB cable to a different USB port on the computer.. Check 3: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.. In control panel/printers it appeared as a printer and scanner and could be used as both. Is it just it is not compatible with windows 10? SU001W Scanner Does Not Work. I'm afraid nowhere in All Apps is there anything relating to scanning. I read instructions on another post where it says to click on All Apps and then scroll down the alphabetical list and then click on the scan app.. I have an HP Envy 5530 e-All-in-One Printer (which is also a scanner). Before I remembered that I had deleted the 5220 printer and drivers this morning and reinstalled them which was probably unnecessary but no harm done (other than the aggravation!). Select any printer and then click "Print server properties" at the top of the window. In most cases (with wireless printers), the communication issue is the reason behind the Canon printer not responding. Scanning to computer is not working either because the scan to PC is not enabled or because the full feature drivers are not installed. Click the Remove button. This thread is locked. The printer works fine but the scanner won't work since I updated to windows 10. Check 4: Restart the computer. I have a canon MP180 printer and scanner. Select "Remove driver and driver package" and click OK. Nothing has been changed on our network or settings but somehow, when they repeated this at 18:15, the task failed throwing up the following error: Below are troubleshooting steps you should follow in these circumstances: I just get the message no drivers installed but can't find drivers. Original Title: SCANNING FROM A CANON MP280 PRINTER. Since Windows 10 was installed I can no longer scan a document from my printer. First, try to enable the scan to PC by following the steps below: ... Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”. 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